Help / Frequently Asked Questions

1. What is the turnaround time for a design? Unless specified, the turnaround time is 3-4 business days.
2. How will I receive my design? Depending on the format, you will receive your design via email. Your design may be sent as an attachment, or it may be available to download via Verve9.com. Please check your email within a few days to ensure delivery of the flyer. If there are any changes required, please email us back and we will promptly make the changes. All flyers only include only one set of revisions based on text changes provided by the client. There are no limits to visual error changes.
3. The venue for my event just changed, how do I change it on the flyer? All clients are given one set of changes that are not visual errors. (Changes must be submitted within 24 hours upon reception of the design) These include things such as phone number changes, different venues, adding more DJs to an event, changing the hosting groups, and etc.
4. What are visual errors? Visual errors are design flaws. In other words, the client does not like a certain color that the designer used and wants to change it. Or the client does not like a certain font that a designer used, and wants it to be changed. All clients are given seven days to fix an unlimited amount of visual errors.
5. Can I get a refund for a design? Unfortunately, we do not offer refunds. We will however, give you credit for a design which can be used in the future.
6. What payment options do you accept? We accept Paypal payments only. Paypal accepts all major credit cards, eChecks, and debit cards.
7. If you have any question, please feel free to contact us at info@verve9.com.