HELP / FAQs

FREQUENTLY ASKED QUESTIONS

1. What is the turnaround time for a design?
Unless specified, the turnaround time is 3-4 business days.

2. How will I receive my design?
Depending on the format, you will receive your design via email. Your design may be sent as an attachment, or it may be available to download via Verve9.com. Please check your email within a few days to ensure delivery of the design. If there are any changes required, please email us back and we will promptly make the changes. All designs include only one set of revisions of the text originally provided by the client. There are no limits to design error changes.

3. The venue for my event just changed, how do I change it on the flyer?
All clients are given one set of changes that are not design errors (changes must be submitted within 24 hours upon reception of the design). These include phone number changes, venue changes, disc jockey changes, hosting group changes, etc.

4. What are design errors?
Design errors are visual flaws created by the designer. For example, the client does not like a certain color that the designer used and wants to change it. Or the client does not like a certain font that a designer used, and wants it to be changed. All clients are given seven days to fix an unlimited amount of design errors. However, the client must make sure he or she specifies a specific color scheme or theme in order for it to be qualified as a design error.

5. Why is the Verve9 logo watermarked on my design?
In order to ensure the creative integrity of our artwork, our team watermarks all initial designs. Once the artwork has been approved by the client and the optional set of changes has been used, we will release the final design without the watermark. After the release of this design, any further changes will result in a correction fee. Correction fees are $25.00, and include an additional set of changes to the final artwork. Correction fees must be paid before our designers make any necessary changes.

6. Can I get a refund for a certain project?
Unfortunately, we do not offer refunds. We will however, give you credit for a design that can be used towards a future purchase. This credit can only apply if we have not started designing the specific project.

7. What payment options do you accept?
We accept PayPal payments only. PayPal accepts all major credit cards, eChecks, and debit cards. PayPal does not require you to open an account in order to make a payment.

For more information, please review our Terms of Agreement.
If you have any further questions, please do not hesitate to contact us.